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ourselves here at hgdiamondrings.com on offering our
customers the highest quality merchandise and we are
confident that upon receipt of your merchandise you will
find that it will surpass your expectations. Your
satisfaction is the top priority of our business. Therefore,
if you are not completely satisfied with your purchase you
may simply exchange or return the unused item in its
original condition for a full refund (minus shipping )
within 30 days of purchase. Custom made wedding bands, such
as custom width or changing the design, are not included in
the 30 day return policy.
1) Email customer service department at
to obtain a "Return merchandise authorization (RMA).
If you do not
Hear from us, means your E-mail address is wrong
2) Complete the return form provided and write RMA number
and the reason for your return.
3) Pack your merchandise
with the original packing materials, including return form,
packing slip, and the product certificate if appropriate in
a cardboard shipping box.
4) Print your name, address and "Return merchandise
authorization (RMA)" number on the package
5) Send the package by registered mail, as this is the
safest way to ship high-value items. Please insure the
package for the full value of the invoice plus shipping
charges using the delivery courier of your choice.
Hgdiamondrings.com is not responsible for lost or damaged
items while shipping.
30 DAY MONEY BACK
If the value of
the items) you're returning is:
Less than $500:
You can mail the items) via parcel post. Be sure to ship
your items) fully insured, and request a return receipt to
ensure that your shipment is tracked.
More than $500: FedEx and UPS will not
insure it, so mail your package via
Postal Service, No Fed Ex or UPS.
Also, request a return receipt to ensure that your shipment
HG DIAMOND RINGS WILL
ACCEPT ANY RETURNS BY courier services.
REGISTERED MAIL ONLY
6) Print your name, address
and RMA# on the outside of the package in the return area
and mail the package to:
|22-3100 RIDGEWAY DRIVE
|MISSISSAUGA, ON L5L 5M5
Please do not write H G DIAMOND
RINGS, jewellery, wedding bands or other
luxury-related words on the package as this may invite
possible theft of the package during transit.
subject to following conditions:
The items) must be
returned within thirty (30) days following the shipment
date of the order from.
Packages without a
"Return merchandise authorization (RMA)" number cannot
Each item must be
returned in the same condition as it was sent, unworn
and undamaged. The original Hgdiamondrings.com security
tag must still be on the item in order for refunds to be
processed. Damaged goods due to client negligence will
not be accepted for refund.
Custom Work, Special
orders or personalized, Engraved items cannot be
refunded unless there is an error on behalf of
All requests will be
processed after our laboratory inspects and verifies the
conditions of the item.
It will take
approximately 3 to 5 business days to refund your money.
Shipping, handling and
insurance costs will only be refunded if
Hgdiamondrings.com is liable for the error.
For rush delivery,
shipping fees will not be refunded under any
We do not refund or
exchange for the engraved items.
SUCH AS SIGNET RINGS. INITIAL RINGS, ENGRAVED INSIDE
refund or and exchange under any circumstances.
Again, please make
every attempt to return your items as instructed with all
its original materials. If you have any questions, contact
our customer service department.
Our experts upon receipt of
your return package will visually inspect all diamonds,
wedding bands for any signs of wear and tear before issuing
refunds, exchanges or credits. All items must be unblemished
and in original condition with the security tag still
attached. Unless the items) being returned meet the above
guidelines we cannot accept it for a refund or exchange.
There is a 15% restocking fee for all of our diamond
jewellery and wedding bands such as our eternity wedding
bands, diamond rings and his and hers wedding bands set with
Custom made jewellery
cannot be returned for refund or and exchange under any
circumstances. Hgdiamondrings.com is not responsible for
orders placed by customers for wrong sizes or any other
information however, we can correct sizes for rings (only if
the ring can be resized) for a fee of $35.00 (shipping fee
for returned items going back is included in the $35.00).
Rings without its original tag are considered worn
therefore, it cannot be returned.
Policy on Comparison
Comparison purchasing is
when you buy several items with the intention of keeping the
item you like best and then return the remaining items. We
do not allow returns on comparison purchasing. The cost of
making and re-stocking multiple items is simply too
expensive. If you are concerned with making a jewellery
purchase and would like to confirm the quality of a
jewellery item, we would be happy to help you. Please call
one of our jewellery experts toll-free at 1-877-513-7655 and
we help you make a choice that is right for your needs.
Defective Item Repair
warrants its products to be free of defects in manufacturing
and workmanship for a period of 30 days from the date of
purchase. If a defect is found, Hgdiamondrings.com will
either repair or replace the defective item under this
Our obligation to repair or replace is subject to the
customer notifying us of a claimed defect within 10 days of
date of shipment. Hgdiamondrings.com will have the right to
examine the product and the customer, if authorized by
Hgdiamondrings.com, will return the product at the expense
of Hgdiamondrings.com. A return authorization number will be
issue and transmitted via e-mail.
This warranty is not applicable where there is evidence of
heavy soiling or abuse. This warranty does not apply to any
conditions or defects resulting from negligence, misuse,
alterations, fire, accidents, improper cleaning, contact
with sharp or rough objects, or contact with any foreign
substance other than recommended cleaning articles.
Mispriced Items Policy
Our primary goal at
Hgdiamondrings.com is to always provide our customers with
the most reliable service and offer the lowest prices. We
strive to service a large selection of products to
accommodate all of our valuable customers. Despite our best
efforts, a small number of the items on our Web site may be
mispriced due to our extensive inventory. In the event that
there is a mispricing of an item, we will contact you
immediately for instructions before shipping or your order.
1. In the case that we priced the item too high, we will
issue a refund for the difference from the original price
with no delay.
2. If the item was priced lower than the
actual cost, possibly due to fluctuating cost of
precious metals and stones, or in the rare
case of mistyping, we will offer a 10% discount off the
correct price for that item.
is dedicated to bringing you the best value for all your
quality jewellery purchases. We will always make it a
priority to provide satisfactory service to all our
customers, and rest assured, we verify prices and condition
of all our items as part of our shipping procedures.
If you receive
damaged or incorrect items, please contact Customer Service
Representative as soon as possible at 1-877-513-7655
If you have any further
questions or inquiries, please do not hesitate to email us
Thank you in advance for